DOCUMENTATION CATEGORIES
Customer Service
Customer-facing communication procedures
FILES
4
TOTAL SIZE
203 MB
SOURCE
SharePoint Library
FILES AVAILABLE
4 files in Customer Service
Open the SharePoint folder to view, preview, or download any of the 4 files. Authenticated via your Guidance Microsoft account.
BROWSE ALL 4 FILES →About this category
Customer-facing communication procedures. Documentation covers procedures, training videos, reference materials, and forms used by Account Managers working on this stage of the loan process.
Access & permissions
Files are stored in the secure GR Operations SharePoint library. You will sign in with your Guidance Microsoft account if not already authenticated. All Account Managers and Operations staff have read access. Updates to procedures should be flagged to your team lead.