KNOWLEDGE BASE

32 categories · 6 groups · the work organized by lifecycle.

Every operational reference, training video, procedure document, and quick reference — categorized the way Account Managers actually think about a loan file.

Loan-file Lifecycle Documentation Categories Underwriting & Systems Programs & Products Operations & People Edge Cases

Loan-file Lifecycle

9 items

New Submission Overview

Application to UW handoff

3 items

PreProcessing Item (PPI)

Early triage and follow-up

8 items

Conditions and Preapproval

UW conditions review

10 items

CTC

Cleared to Close steps

3 items

Final Disposition Statuses

Closed, withdrawn, ANAC

7 items

Status Changes and Procedures

Moving files between statuses

9 items

Process Workflow

End-to-end process maps

Documentation Categories

11 items

Appraisal

Appraisal types, ordering, review

14 items

Assets

Bank statements, gifts, reserves

13 items

Income

W-2, self-employed, rental, other

12 items

Credit and REO

Credit reports, REO, liabilities

8 items

Initial Documents

Document portal, sort-and-file

10 items

Initial Disclosures

Disclosure delivery

16 items

Fees and Redisclosure

Redisclosure triggers, COC

2 items

Mortgage Insurance

MI requirements, BestX

3 items

POA

Power of Attorney review

4 items

Subject Property

Property type, contract review

Underwriting & Systems

5 items

AUS - LPA or DU

Automated underwriting systems

6 items

Candor

Active — Candor file pilot training

0 items

Guidance Systems (empty — legacy)

Systems introduction

0 items

State Specific (empty — legacy)

State-by-state requirements

Programs & Products

7 items

Refinance

Refinance procedures and training

2 items

New Construction

New construction file procedures

3 items

Special Programs

Home Possible, DPA, secondary financing

Operations & People

9 items

Pipeline Management

Forecasting, dates, expectations

4 items

Customer Service

Co-ownership program, customer experience

7 items

Cross Training and Meetings

Weekly training, team meetings

0 items

Meetings (empty — legacy)

Meeting recordings

1 items

Quick reference tool

Hard stops, errors, references

5 items

Basics

Foundational concepts

Edge Cases

1 items

TBD - Files with No Address

Files without subject property

0 items

Closing (empty — legacy)

Closing-specific (legacy — content moved)